Frequently Asked Questions

No. Luxe Scentory currently supports guest checkout, so you can place an order without creating an account.

You only need to provide accurate contact, delivery, and payment details so the order can be processed correctly.

Once payment is successfully confirmed, your order is marked as paid on our backend and a confirmation flow is triggered.

You may receive confirmation through email, WhatsApp, or both, depending on the contact details you provided and the availability of our notification services.

Delivery availability depends on the address, courier coverage, and any shipping restrictions that may affect fragrance products.

If there is any issue with fulfilment for your location, we may contact you before dispatch to confirm the next step.

Delivery timelines are estimates and can vary based on verification, stock handling, dispatch timing, weather, courier operations, and destination.

We aim to process confirmed orders as quickly as reasonably possible, but exact arrival times cannot always be guaranteed.

Usually no. Opened, sprayed, unsealed, or used fragrance items are generally not eligible for return because they are sensitive personal-use products.

If an item arrived damaged, defective, or materially different from what you ordered, contact us promptly so we can review the issue.

Approved refunds are generally sent back to the original payment method used for the order, unless another remedy is required by law or agreed in writing.

Processing time can vary depending on your bank, card issuer, or payment provider.

Contact us as soon as possible with your order reference and clear photographs of the item, packaging, and shipping label if available.

We may investigate and then offer an appropriate remedy such as replacement, exchange, store credit, or refund depending on the circumstances.

Possibly, but only if the order has not already been packed, processed, or dispatched.

Once dispatch has happened, cancellation may no longer be possible and the order would instead be handled under the applicable returns policy.

Yes, where available, we may use the WhatsApp number you provide for order acknowledgements, receipt delivery, contact-form responses, or other relevant updates.

You should provide a reachable number that is active on WhatsApp if you want those notifications to reach you reliably.

You can reach us through the contact page on this website for general enquiries, order support, private shopping requests, and related assistance.

Where possible, include your order reference so we can review your case more quickly.