Privacy Policy

Luxe Scentory is a perfume and fragrance retailer operating from Ilorin, Kwara State, Nigeria. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, place an order, contact us, sign up for marketing, or otherwise interact with our business.

We aim to handle personal data in a way that is lawful, fair, transparent, and proportionate. This policy is intended to reflect our general obligations under applicable Nigerian privacy and consumer-protection requirements, including the Nigeria Data Protection Act, 2023, where applicable.

• Identity and contact details, such as your name, billing address, delivery address, email address, phone number, and account details if you create one.
• Order and transaction details, such as products ordered, delivery instructions, payment status, refund requests, and customer-service history.
• Technical and usage data, such as your IP address, browser type, device information, referral source, page visits, and approximate location inferred from your connection.
• Marketing and preference data, such as wish-list activity, fragrance preferences, email opt-in status, and responses to campaigns or surveys.
• Communications you send to us, including messages submitted through forms, email, chat, social media, or customer-support channels.

• To process orders, verify payments, arrange delivery, and provide post-sale support.
• To communicate with you about purchases, delivery updates, returns, account issues, security alerts, and policy changes.
• To respond to enquiries, complaints, and requests for support or product information.
• To improve our website, catalogue, customer journey, and merchandising decisions.
• To detect, prevent, investigate, and document fraud, abuse, chargebacks, suspicious transactions, or misuse of our platform.
• To send marketing communications where you have opted in or where we are otherwise allowed to do so under applicable law.
• To comply with tax, accounting, legal, regulatory, product-safety, and record-keeping obligations.

Depending on the context, we process personal data because it is necessary to perform a contract with you, to comply with legal obligations, to pursue legitimate business interests that do not override your rights, or because you have given consent.

Where consent is the basis for processing, you may withdraw it at any time. Withdrawal will not affect processing that was already carried out lawfully before the withdrawal.

We may use cookies, pixels, local storage, and related technologies to keep the website functional, remember preferences, understand traffic patterns, measure campaign performance, and improve security.

You can usually control cookies through your browser settings. Blocking some cookies may affect certain site features, including checkout, saved preferences, or analytics accuracy.

We do not sell your personal data as a standalone product. We may share information only where reasonably necessary with service providers and business partners that help us operate our store.

• Payment processors and financial service providers that help us confirm and settle transactions.
• Delivery partners, dispatch riders, logistics providers, and warehousing or fulfilment partners.
• Technology vendors such as website hosts, analytics providers, fraud-prevention tools, cloud-storage providers, CRM systems, and email service providers.
• Professional advisers, auditors, insurers, or regulators where disclosure is reasonably necessary.
• Law-enforcement agencies, courts, regulators, or competent authorities where disclosure is required or lawfully requested.

Some of our technology and service providers may store or process data outside Nigeria. Where this happens, we aim to use providers that offer appropriate security and contractual safeguards and to transfer data only where we consider the transfer reasonably necessary for operating the business or fulfilling your request.

We keep personal data only for as long as it is reasonably necessary for the purposes stated in this policy, including order fulfilment, customer support, tax and accounting records, dispute handling, fraud prevention, and legal compliance.

Retention periods may vary depending on the kind of record, whether there is an active dispute, whether a refund or chargeback is pending, and whether the law requires us to retain the information for a minimum period.

We use reasonable technical, organisational, and administrative measures designed to protect personal data against unauthorised access, misuse, disclosure, alteration, and loss. No system is completely secure, so we cannot guarantee absolute security, but we aim to keep our safeguards proportionate to the nature of the information we handle.

Subject to applicable law and appropriate identity verification, you may have the right to request access to your data, correction of inaccurate information, deletion in appropriate circumstances, restriction or objection to certain processing, withdrawal of consent, and portability where legally available.

You may also request information about how we process your data and lodge a complaint with the Nigeria Data Protection Commission if you believe your rights have been infringed.

Our website and products are not intended for young children. We do not knowingly collect personal data from children in a manner that would require parental authorisation under applicable law. If you believe a child has provided personal data to us improperly, please contact us so we can review and take appropriate action.

If you subscribe to our newsletter or promotional messages, you can opt out at any time by using the unsubscribe link in the message or by contacting us through our website support channels. Transactional and service-related messages may still be sent where necessary for your orders or account.

Our website may contain links to third-party websites, payment gateways, social-media pages, or other services. We are not responsible for the privacy practices of third parties, and you should review their own policies before submitting information to them.

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, legal obligations, or customer expectations. The revised version will become effective when it is posted on this page unless a different effective date is stated.

For privacy-related questions, requests, or complaints, you may contact Luxe Scentory through the contact channels published on our website. Our general operating location is Ilorin, Kwara State, Nigeria.

If you are not satisfied with our response, you may escalate an eligible complaint to the Nigeria Data Protection Commission.